RETURNS & REFUNDS
Kindly note the terms of our returns policy
We accept returns of all regular-priced and sale items, subject to the following terms:
- Item must be returned within 14 days of placing your order
- Item must be new and in its original condition with price tag intact
- Item must be returned in its original packaging
- Item is not a final sale or final markdown item discounted at 50% OFF or more
Should you still wish to return your item(s), you may opt for any of the following return methods:
- In-store return
Head down to any of our participating stores and our Stylist will be happy to assist.
Click here for store information and operating hours.
- Courier pickup
Subject to a $8 courier fee which will be deducted from your refundable amount.
Click here to arrange for a courier pickup.
Once we have received your returned item(s) and ensured that the item meets the terms of our returns policy, we strive to initiate the refund process within 3 business days. A cash refund, based on the value of the returned item on the invoice, nett of return courier fees, shipping fees and promotion discounts (if any), will be credited back to your original mode of payment. However, please allow 7 - 14 business days for the refunded amount to be reflected in your account as it may take some time for the bank to process.
For more information on our Returns and Exchange policy please click here.