CLUB MELISSA FAQS
What is Club Melissa?
Club Melissa is our newly upgraded loyalty programme which rewards our shoppers for just simply being a fan. The more you shop, the bigger your rewards!
Beyond just receiving the latest Melissa news like product updates, offers and promotions; Club Melissa is a tier-based programme which rewards its shoppers - the higher the tier, the more rewarding the perks. Members of a higher tier will enjoy additional shopping privileges, first dibs on offers and treats, earn even more points per purchase to offset future purchases, and receive invitations to exclusive events specially reserved for them.
Currently, Club Melissa privileges are applicable to Singapore residents and valid on purchases made across all our Melissa boutiques in Singapore and online at www.melissa.com.sg.
How do I become a Club Melissa member?
Our Club Melissa loyalty programme is free and anyone can become a Club Melissa member!
Simply register online by creating an account here or approach any of our friendly Stylists at our boutiques.
Kindly also note that from 1 March 2020, we have updated our clause to state that the minimum age to qualify as a Club Melissa member, is 16 years old.
How does the revamped Club Melissa loyalty programme work?
Club Melissa is a tier-based loyalty programme.
A member’s membership tier is determined by the amount he/she has spent on qualifying purchases, within a calendar year (January to December).
Club Melissa consists of three tiers - White, Black and Gold - each with their own set of privileges.
How do I qualify as a Club Melissa member and what is the validity of my membership?
Club Melissa White
Membership is free and no minimum spend is required!
Simply sign up online or in-stores to join, and you can immediately enjoy lifetime benefits of a Club Melissa White member.
Club Melissa Black
Accumulate a minimum spend of S$300 nett within a calendar year.
Membership tier status is renewed every year on 1 January when accumulated spending amount will be reset to zero.
To retain your Club Melissa Black status the following year, simply maintain a minimum accumulated spend of S$300 within the current year by 31 December.
Club Melissa Black members whose accumulated spend falls below S$300 will have their memberships downgraded to the Club Melissa White tier.
Club Melissa Gold
Accumulate a minimum spend of S$800 nett within a calendar year.
Membership tier status is renewed every year on 1 January when accumulated spending amount will be reset to zero.
To retain your Club Melissa Gold status the following year, simply maintain a minimum accumulated spend of S$800 within the current year by 31 December.
Club Melissa Gold members whose accumulated spend falls below S$800 will have their memberships downgraded to either the Club Melissa Black or White depending on their spend for the year.
What are the perks of the Club Melissa loyalty programme?
You may refer to our Club Melissa Loyalty Programme page for more information on the different benefits of each membership tier.
Membership benefits at a glance
|Minimum Accumulated Spend Required||FREE||S$300||S$800|
|Points Earned||Every $1 spent = 0.5 points||Every $1 spent = 1 point||Every $1 spent = 2 points|
|Cashback Redemption||Use the points accumulated from your cashback to offset any of your future purchases 1 point = S$0.10|
|Birthday 2x Points*^||Every $1 spent = 1 point||Every $1 spent = 2 points||Every $1 spent = 4 points|
|Birthday Discount||-||10% off one purchase^||20% off one purchase^|
|Birthday Gift*||-||-||Free pair of Melissa shoes worth $160|
|Welcome Gift||-||200 loyalty points and a special gift*||500 loyalty points and a special gift*|
|Private Events||-||Invitation to members-only events and private sales|
|Early Access||-||-||Priority entry and preview|
|Membership Validity||No min. spend and lifetime membership||Maintain a min. spend of S$300 nett within a calendar year||Maintain a min. spend of S$800 nett within a calendar year
*Only valid in-store
^Valid on 1 purchase during member’s birthday month, on any item
What are Club Melissa points?
We want to reward you, our Melissa fans! For simply being a Club Melissa member and for shopping with us, you’ll earn up to 20% cashback on your purchases, which will be credited into your Club Melissa account in the form of Club Melissa points. Earn your cashback in the form of points and burn them to offset future purchases, across Melissa stores and Melissa Outlet.
How do I earn Club Melissa Points?
At any Melissa Store
Simply provide our Stylists with your mobile number/email address as your identification, before making payment. Points earned from in-store purchases will be reflected in your account within 24 hours, the next working day.
Log in to your Melissa account and proceed with payment of your purchase. Points earned from your purchases will be automatically reflected in your account.
Points earned from online purchases will be reflected in your accounts within 10 working days.
How are points calculated?
Club Melissa points earned are calculated based on the respective member’s membership tier, and on the final amount paid; after any and all discounts applied (if applicable).
Points earned for each transaction will be rounded down to the nearest point.
The value for every point earned is S$0.10.
- Example, if you purchase Item A and its retail price is S$160 :
- Assuming there is a 20% promotion happening, the price of Item A is now reduced to S$128.
- Depending on you Club Melissa membership tier, points earned will be either 64, 128 or 256.
- The cashback value equivalent earned from this transaction will then be either S$6.40, S$12.80 or S$25.60.
- The cashback rate for each tier is hence 5%, 10% and 15% for Club Melissa White, Black and Gold members respectively.
How do I redeem my cashback?
Cashback earned in the form of Club Melissa points, can be used to offset future purchases here on www.melissa.com.sg, Melissa stores and Melissa Outlet excluding gift vouchers. Currently, with the exception of gift vouchers, anything else sold across these platforms qualify for Club Melissa points redemption.
Cashback cannot be used to pay for shipping fees. Kindly note that partial redemptions on your Club Melissa points/Cashback is not available. You may choose to retain your points, or redeem all your available Club Melissa points in your account to offset your next purchase.
What happens if the amount of Club Melissa Points I have is more than the item I want to redeem my purchase on?
In the event that the amount of points in your account exceeds the value of the item purchased, we will only deduct the amount of points required. Any balance will remain in the account for future redemption.
Is there a limit to redeeming my Club Melissa Points?
You may only redeem your points once per transaction. Redemptions made will deduct any remaining points in your account.
Can I cancel my Club Melissa Points redemption?
No, you cannot reverse the redemption once the transaction has been made and completed.
How do I check my Club Melissa Points balance?
You may check your Club Melissa Points balance in-store. Simply approach any of our Stylists and they will be happy to assist.
Alternatively, you may refer to your receipt after making a purchase in-store. A recap of your Club Melissa Points balance will be reflected on the receipt.
We’re currently working to bring you a digital experience for Club Melissa where you can soon also access and view your Club Melissa Points balance online, so stay tuned!
What happens to my Club Melissa Points when I return an item?
Once we have accepted your return, we will issue you a refund. Club Melissa points earned from the returned item will also subsequently be deducted from your account.
However, in the event that the points earned from the returned item are utilised before the deduction is processed, we will deduct the dollar value equivalent to the Club Melissa Points, from the refund amount.
How long will it take to reflect my membership status?
Any updates to your membership status will be reflected within 2 working days.
What privileges will I enjoy as a Club Melissa White member?
Club Melissa White members can enjoy 2x points on one purchase during your birthday month. To redeem, simply present the email you received from us to our Stylist, and verify your account with your phone number/email address. Birthday privileges are only valid during member's birthday month.
What privileges will I enjoy as a Club Melissa Black or Club Melissa Gold member?
Club Melissa Black and Gold members are eligible to enjoy the awarded Birthday privileges during your birthday month. We will notify eligible members via email, so remember to stay connected!
Birthday Discounts of 10% and 20% off are applicable to Club Melissa Black and Gold members respectively, and are only valid for one-time use. Redemptions can now also be made online or in stores. For online redemptions, simply log in with the email address which you have used to register as a Club Melissa member, and key in the promo code.
Club Melissa Black and Gold members also get to enjoy 2x points on one transaction during your birthday month when shopping in our stores. To redeem your birthday privileges in-store, simply present the email you received from us to our friendly Stylist, and verify your account with your phone number/ email address. Birthday privileges are only valid during members’ birthday month, unless otherwise stated.
As a Club Melissa Gold member, I have a birthday gift too; how do I redeem it?
Club Melissa Gold members will receive an email on their birthday month to redeem a pair of Melissa shoes worth S$160. Redemption of the birthday gift can only be done at any of our Melissa boutiques in Singapore. Simply present the email you received from us to our Stylist, and verify your account with your phone number.
Please be informed that the management of Melissa Singapore reserves the right to amend or discontinue the birthday offer without prior notice.
As a Club Melissa Black member or Club Melissa Gold member, how do I redeem my welcome gift?
You may redeem your special welcome gift by simply presenting the EDM you receive after you upgrade to our stylist at any of our Melissa boutiques, including Melissa outlet at IMM.
Is there an expiry date on the Club Melissa Points earned?
Yes, points will expire after 12 months from the date of the last transaction.
What products qualify for earning and redemption of Club Melissa points?
Currently, with the exception of gift vouchers, anything else sold in Melissa boutiques in Singapore and on www.melissa.com.sg will qualify for Club Melissa points earning and redemption.
However, online purchases with delivery destinations outside of Singapore will not qualify for Club Melissa Points earning and redemption.
Is membership transferable?
Club Melissa membership is non-transferable and can only be utilised by the account holder.
I am unable to log into my Club Melissa account even though I am a member?
Please contact our customer care here for assistance.
I have forgotten my password. How do I retrieve it?
You may reset your password here.
How do I update my personal details?
Log in to your Club Melissa account online and update your personal details under Dashboard. However, for changes to your date of birth, you will need to write in to email@example.com